FAQ

We specialize in professional-grade horror decorations including animatronics, masks, props, costumes, and themed decorations. Our collections range from Alien Masks and Classic Monster Masks to Animated Decorations and Bloody/Gory Props – everything you need to create the ultimate terrifying experience.

Absolutely! Our products are designed for both professional haunters and horror enthusiasts. We offer high-quality animatronics, professional masks from HD Studios, and durable props that can withstand repeated use in commercial haunted attractions.

Yes! While we specialize in horror, we understand that some of our customers enjoy year-round scares. Our Christmas Decorations collection offers a terrifying twist on holiday cheer.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption to protect your payment information. Your terrifying transactions are completely secure with us.

Orders enter our processing system quickly to ensure timely delivery of your scares. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to help, but cannot guarantee changes once processing has begun.

We deliver nightmares worldwide, though we cannot ship to some remote areas and parts of Asia. If you’re unsure about your location, feel free to contact us before ordering.

We offer two terrifyingly good shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after dispatch

Our horror experts carefully prepare each order in 1-2 business days. During peak season (September-October), we recommend ordering early to ensure your decorations arrive in time to terrify.

Yes! Once your order of terror ships, you’ll receive tracking information to monitor your package’s journey from our nightmare warehouse to your haunting grounds.

International customers are responsible for any customs fees and import duties that may apply in their country. These are not included in our shipping costs.

We stand behind every product we deliver. If your horror masterpiece doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Because even in horror, customer satisfaction shouldn’t be scary.

Please contact our support team at [email protected] within 15 days of receiving your order. Include your order number and the reason for return, and we’ll guide you through the process.

Items must be returned in original condition with all packaging. For safety reasons, masks and costumes must be unused and in resalable condition.

No, you can checkout as a guest, but creating an account allows you to track your orders and receive notifications about our latest terrifying offerings.

Use the “Forgot Password” feature on the login page. We’ll send resurrection instructions to your email to bring your account back from the dead.

Our horror support team can be reached at [email protected]. We’re here to help ensure your haunting experience is perfectly terrifying.